Cavérik Return and Refund Policy

You have the right to cancel your order within 30 days without providing any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the products or when a third party designated by you, other than the carrier, took possession of the delivered product.

To exercise your right to cancel, you must inform us of your decision in a clear statement.

You can inform us of your decision by email: caverik@hotmail.com

We will reimburse you within 30 days from the day we receive the returned products. We will use the same payment method that you used for the order and you will not incur any fees for such a refund.

Conditions for returns:

For products to be eligible for return, please ensure that:

The products were purchased in the last 30 days.

The products are in the original packaging.

The following products cannot be returned:

The supply of products made to your specifications or clearly personalized.

The supply of products that, according to their nature, are not suitable for return, for example, products that deteriorate quickly or have expired.

The supply of products that are not suitable for return due to health protection or hygiene reasons and have been tampered with after delivery.

The supply of products which, upon delivery, were inseparably mixed with other items due to their nature.

We reserve the right to refuse the return of any product that does not meet the above return conditions, at our sole discretion.

Return of products:

You are responsible for the costs and risks of returning the products to us. You must send the products to the following address:

Rua Pedro Barbosa da Silva, number 31, Barra do Garças.

We cannot be held responsible for products damaged or lost during return shipping. Therefore, we recommend using an insured and trackable courier service. We will not be able to issue a refund without actually receiving the products or proof of delivery of the return.

Gifts:

If products were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned product is received, a gift certificate will be sent to you.

If the products were not marked as a gift when purchased or if the gift giver sent the order to themselves to deliver to you later, we will send a refund to the gift giver.

Contact us:

If you have any questions about our Return and Refund Policy, please contact us by email: caverik@hotmail.com